We Love Cambodia, but…

344 Responses to “Cambodia e-Visa Problem”

• Cristina Nobili Says:
  July 3rd, 2008 at 10:15 am

  Dear sir or madam,

  Gianni Apolito and me (Italian) have received the approved Cambodia e-Visa: 1008060001553 and 1008060001555 by mail.
  After your last mail (Ogg: Latest updates on Cambodia e-Visa) we need to know if they are stille valid? Because we took the visa before the 28th of June 2008, are there any problem to enter in Cambodia with them?
  What shall we do now?

  Please, write us soon.
  Cristina Nobili & Gianni Apolito

  Huang hai
• cameron Says:
  July 3rd, 2008 at 10:59 am

  I have recently obtained an e-visa from your website before the website crashed. Will this have any effect on me entering the country?

  Regards,
  Cameron
• Shiho　Niimura Says:
  July 3rd, 2008 at 12:11 pm

  Dear sir、

  I cannot open my evisa application. So I cannot printout my visa. I payed evisa by creditcard.

  The evisa’s number 1008060004947 and 1008060004948.(two person)

  What should I do? We will go to Combodia next week.

  Please comment early.
• H Le Voir Says:
  July 3rd, 2008 at 12:30 pm

  i obtained a cambodian e visa before the website crashed. can i still use this visa to enter the country?

  thank you
• Dan Says:
  July 3rd, 2008 at 12:37 pm

  Whomever,

  Okay, so I just ate $25 for a visa I’ll have to buy again-I’ll live.

  What I’m really concerned about is the integrity of my credit card information I used to buy the visa I’ll never get.

  What is being done to protect this info, if at all?

  See you in a couple days…
• Atsuki Says:
  July 3rd, 2008 at 12:39 pm

  I paid for Cambodia e-visa 1 month ago.
  At the moment I wasn’t too sure when I was going there.
  So I left it for a while.
  I decided to go there on 1st July so I accessed to Cambodia e-visa on 29th June.
  But I couldn’t find it out.
  I didn’t get any information about it and I’d already booked a tour to go to Angkor.
  I didn’t have any choices except I had to pay for visa at the border between Thailand and Cambodia, though I’d already payed for it on the Internet.
  I’m so disappointed in Cambodia government as I believed that they controlled the web site properly.
  Invoice ID: 108060000673
• juan Says:
  July 3rd, 2008 at 1:01 pm

  I paid for the cambodian e-visa last week, and when i tried to print it out, i wasn’t able to open the web site, and i already got my airline tickets.

  so what i’m suppose to do? i’m a bit disappointed on the management of the web site, and the e-visa problem.
• nic Says:
  July 3rd, 2008 at 1:39 pm

  Although the E-Visa website was suspended from 28 June, I have been able to apply for the E-Visa after the suspension using the following link:

  http://www.mfaic.gov.kh/e-visa/vindex.aspx

  Also another link (http://www.mfaic.gov.kh/e-visa/track.aspx?lng=Eng) explains that the service has not been suspended, just that the authorities are upgrading their system
• Anna Lukasson Says:
  July 3rd, 2008 at 2:10 pm

  Dear Team,

  same problem as above. Bought and paid 4 visas, can’t access them now. Would appreciate it, íf you could send me a short email about further process.

  Tks and best regards! Anna
• Fabienne Hoch Says:
  July 3rd, 2008 at 2:19 pm

  I ve got my e-Visa as well but I wasn t able to print it out!!! Shall I go to the cambodia embassy??

  Thanks for help!!

  Fabienne
• Admin Says:
  July 3rd, 2008 at 2:50 pm

  Dear Kirsty B-K,
  Thanks for pointing that piece of news. The said event has nothing got do with the removal of the old system.

  Dear TASSOS ANASTASIOU,
  Please contact the emails above to have your problem solved.
  
  DELOEIL Clémence,
  Please contact the emails above to have your problem solved.
  
  Dear Kumi Saito,
  Please contact the emails and phone numbers above to seek for further assistance.

  Dear Miguel Angel Talha,
  We are sorry that you had to paid extra when you showed up at the airport. Please contact the emails/phone numbers listed above to get further clarifications from the authorities.

  Dear Jenni Cameron,
  We are sorry on the inconvenience this has caused you. We’ve provided the authorities’ email addresses and contact numbers above so you can contact them to clarify your problems.

  Dear Huang hai,
  To verify the validity of your eVisas, please try and contact the emails and phone numbers listed above as soon as you can.

  Dear Shiho　Niimura,
  We are sorry that the previous website has been removed since you last visited and paid for your evisa. Please contact the emails/phone numbers above as soon as you can to check if your visa is still valid.
  
  Dear Emily,
  You should try and contact the emails/phone numbers listed above to check on the validity of your visa.

  Dear Suzanne McLoughlin,
  As far as the Cambodiaevisa.com team is concerned, the contacts provided above would most likely point you to the most relevant authorities in regards to the issue you might be facing.

  We hope you are getting the intended reply shortly. Truly apologize for this trouble.

  Dear MASA,
  Please contact the email addresses and phone numbers listed above to check if your eVisa is still valid.

  Dear Cristina Nobili & Gianni Apolito,
  I am afraid your best bet right now is to contact the emails and phone numbers we have listed above. They should be able to confirm with you if your eVisa is still valid.

  Dear H Le Voir,
  To check if your evisa’s validity, please contact the emails/phone numbers listed above.

  Dear Dan,
  We are sorry on the financial loss that you might have suffered. Please rest assure that all transactions via paypal will not reveal credit card numbers to the payee.

  We truly regret about the inconvenience caused by this sudden turn of event.

  Dear Atsuki,
  We’re truly sorry that you had to pay for the visa again. If you have any further comments or feedbacks, you might want to contact the emails above.

  Again, we are very sorry that this has caused you much distress.

  DearJuan,
  Please direct your complaints and feedback to the emails listed above so that the relevant authorities will be able to get back to you on your problems.

  Dear Anna Lukasson,
  Please proceed to email the contacts listed above to check on the validity of the emails you applied for.

  Dear Fabienne Hoch,
  I am not sure if the Cambodia Embassy in your country might be able to help you out, but you should give it a try. You can also contact the emails we’ve provided above to seek further clarifications.
• Catherine Bailey Says:
  July 3rd, 2008 at 3:18 pm

  Does this mean that the visa I applied for is now void?
• Gary Natoli Says:
  July 3rd, 2008 at 3:38 pm

  I purchased my visa on the 25th of July through Paypal. I never received the evisa. It wasn’t until I got online to find out its status that I discovered there was a problem with the site. I am leaving for Vietnam in a few days and will probably have to find another solution to my Cambodia Visa problem and try and get it issued another way.
• Przemek Says:
  July 3rd, 2008 at 3:49 pm

  just a quick question. how is it possible that you have my email address (I have used it evisa months ago, but left in on the official website of Gov. of Cambodia)?
• LEBRET Says:
  July 3rd, 2008 at 4:39 pm

  J’ai commandé un e-visa et n’ai rien reçu.
  Merci de me dire ce que je dois faire.
  Cordialement.
  Joel LEBRET
• Randi Gordon Says:
  July 3rd, 2008 at 5:27 pm

  I purchased a Cambodian visa on June 22 for travel on Aug 9. I did not print out the certificate since it was too soon. Since this is already purchased, how do I recieve the certificate?
• Russ Miller Says:
  July 3rd, 2008 at 8:46 pm

  I am pleased to say that I obtained my Cambodian e-visa quickly and easily last month! The electronic processing was fast and user friendly. If there were circumstances which may have caused frustration among customers, I certainly was not among them. I’m sorry if anyone experienced problems. The service was a great convenience for me! Thank you! Russ Miller
• Stanley Solomon Says:
  July 3rd, 2008 at 8:53 pm

  I received a visa for myself and my wife on June 9 via Cambodia’s on-line service. Does this ‘disturbance’ suggest that our visas will not be accepted?
• bryn pass Says:
  July 3rd, 2008 at 9:02 pm

  can you help me we as a family of 6 have recieved our evisas for entry in july.
  will they be honoured?
  if not what can we do about it?
  will we receive recompense?
  what will happen now when we turn up at the border?

  we are completely bemused and now very worried about what will happen, can anybody advise us?
• Lee Thayer Says:
  July 3rd, 2008 at 11:11 pm

  Can admin please advise these readers if this is a legitimate site or not:
  http://www.mfaic.gov.kh/e-visa/vindex.aspx

  This url has been mentioned several times but admin is not commenting on it.
• Lee Thayer Says:
  July 3rd, 2008 at 11:23 pm

  Looking through the “new” site as stated above, I did the following:

  1. Clicked on “Apply Now” button and selected a 1 person.

  2. Looked through the information displayed.

  3. Clicked on “View more samples” for the pictures and to my surprise, I get this blog!

  http://www.cambodiaevisa.com/2007/11/14/e-visa-photo-team/

  Admin, what’s really going on with the site?
• Lee Thayer Says:
  July 4th, 2008 at 12:05 am

  For those seeking a refund for their paid visa, visit paypal.com and lodge a complaint against the company name for the evisa, they will refund your amount, if you used a visa card or such, your money will be refunded and visa will go after the evisa company.

  For those who do not know how to use the internet or know how to travel in Asia, you can apply for a visa on arrival, (fill out the forms on the plane) and make sure you have a passport picture and 20 US$ with you. And for the person who stated ealier, yes, it is 25 US$ to depart the country, whether you have an evisa or not, it is depatrure tax.

  Hope this information helps.
• Lee Thayer Says:
  July 4th, 2008 at 12:20 am

  Admin,
  New Website is not trying to mislead readers here, they are simple stating what is on the other site. Can you advise if this new site is legitimate or not?
• SAXONY LAU Says:
  July 4th, 2008 at 12:23 am

  This is very strange and it will be very inconvenient for the travelers!
  Hope the website will be back on again soon because it’s just great!
• Yan & Matthew Says:
  July 4th, 2008 at 1:22 am

  We have already got visas for Vietnam & Thaialnd and I was going to apply today for our visa to Combodia. I am very upset about this as we will be leaving Australia on the 11 July. Is there any other way to get a express visa?
• Lee Thayer Says:
  July 4th, 2008 at 1:24 am

  Hi Yan,
  Just fill out the application on the plane and when you land, have your photo available and turn in your passport, application, and photo, then move to the next counter and when they hold up your passport, give them 20 US$, only takes a few minutes more to process than an evisa.

  Cheers
• Teneal Says:
  July 4th, 2008 at 2:03 am

  Its sad there has been so much trouble with the evisas. my friend and i travelled last month and doing the visa online was very easy. easier than the trip i had to take to get a vietnamese visa.

  However, as we flew from bangkok into siam reap, and arrived later at night, i think we took roughly the same amount of time to get through as the people who did it on the spot. if you are taking a similar route to us, doing it on the spot is about the same as applying ahead of time.

  For me, Cambodia was the highlight of our very short rushed trip, please dont let this trouble with evisa put you off going. and dont let rude officials put you off either. they have the capacity for rudeness regardless of nationality.

  happy travelling!
• Xuedan Says:
  July 4th, 2008 at 2:03 am

  To whom it may concern:

  I have applied for e-Visa on July 1st. I checked the status of my e-Visa, it is “approved”. I also have received an email containing the e-Visa downloading link. But when I click the link, no downloading process started, an error reporting page came out instead. I tried to download from the “Check and Change” page, the same problem occured.

  My wife has applied for the e-Visa on the same day as I did, she successfully downloaded the file and printed out. I don’t know what’s wrong with the system. As my flight is on July 10th, I’m quite frustrated with this e-Visa problem, please give me reply ASAP!!!!
• Lee ju hyun Says:
  July 4th, 2008 at 2:06 am

  On 23 June, my Cambodia e-Visa has been approved. I would like to print it out but can’t.I will go to Combodia on 20 July.Please advice what I can do via email.
  without my visa print paper, can i go to cambodia?
  Referance No:108060003645
  thnak yo and i am looking forward to your answer Mr/Ms
• Chia-Tien Huang Says:
  July 4th, 2008 at 2:06 am

  I am an e-visa applicant and have already received your approval letter, but I have trouble downloading my e-visa certificate using the e-mail address you wrote on the approval letter,which is
  http://evisa.mfaic.gov.kh/track.php?refid=108060003963&email=tien837857@yahoo.com.tw

  I follow your direction and copy and paste the link
  http://evisa.mfaic.gov.kh/certificate.php?visano=1008060004872&refid=108060003963&email=tien837857@yahoo.com.tw
  to my web browser, but again nothing comes out of it. I am afraid that your e-visa application system is not working well. Could you send me again your e-visa certificate at your earliest convenience? Thank you very much.
  Chia-Tien Huang
  Account ID: 108060003963
• Chia-Tien Huang Says:
  July 4th, 2008 at 2:17 am

  I am an e-visa applicant and have already received your approval letter, but I have trouble downloading my e-visa certificate using the e-mail address you wrote on the approval letter,which is
  http://evisa.mfaic.gov.kh/track.php?refid=108060003963&email=tien837857@yahoo.com.tw

  I follow your direction and copy and paste the link
  http://evisa.mfaic.gov.kh/certificate.php?visano=1008060004872&refid=108060003963&email=tien837857@yahoo.com.tw
  to my web browser, but again nothing comes out of it. I am afraid that your e-visa application system is not working well. Could you send me again your e-visa certificate at your earliest convenience? Thank you very much.
  Chia-Tien Huang
  Account ID: 108060003963
• Danielle Hughson Says:
  July 4th, 2008 at 2:30 am

  My name is Danielle Hughson I was approved on June 24th, I would like to print my evisa out, but can’t. I leave for Cambodia on July 5th. I need it urgently. Ref#108060003907
  evisa #1008060004787.

  Thank you.
• Admin Says:
  July 4th, 2008 at 2:59 am

  Dear Lee Thayer,

  Thank you very much for pointing out the various issues above.

  At Cambodiaevisa.com, we are helping to resolve situations faced by travelers who are stucked with their evisa applications (as you can see here). If the system had been migrated with proper procedures and protocols taken, this would not have happened in the first place. This only leads to the speculations from travelers that the previous website has been hijacked:

  Robert said:
  Now, in the apparant greedy self interest of some government authority or super wealthy business man a wonderful example of a developing country demonstarting superior service has been hijacked by the biggest hindrance to any development and respect a country enjoys – hijacked by the filthy hands of corruption.

  Joe said:
  I would doubt the government of cambodias online security pratices are up to snuff with the rest of the developed world, but all online agencies are succeptable to hackers. Perhaps the consolidation from PHP to ASPX was done for security reasons and to improve the ease of administration.

  We did not specifically commented on the new URL http://www.mfaic.gov.kh/e-visa/vindex.aspx because like all the travelers who are not able to print out their evisa, we have not been notified in advanced by the authorities about the said “upgrade” and the previous website was de-commissioned abruptly.

  We’ve listed down the various discrepancies that only helps us to believe that this is not an upgrade exercise, as the Commentator “NEW WEBSITE” stated. Again, here’s an excerpt:

  As remarked by Lijun Lu here, the transition from the old system to the new system is in a total mess. It is evident that the approved visa applications has not been properly managed, leaving the applicants with no way to verify if their visa is valid or not.

  Also obvious is the transition from the old system to the new system is an unplanned event, and it’s definitely not a system upgrade as being mentioned in the new visa system. The discrepancies between the quality of translations, formating of the website (looks worse than previous system) and various important features being taken out is enough to show that the new system is not an upgrade version.

  Joe has helped to point out several important security issues which explains the sudden transition from the old system to the new system. However, these concerns should not override the priority of travelers who had already paid for their eVisa applications and is now facing problem verifying their visa validity.

  Alas, all these points out to one simple conclusion: This is not an upgrade.

  Also, thanks to Lee Thayer’s tips, we truly encourage all travelers who’re having problem with their visas to follow his advice. If you need further clarifications, please contact the emails and phone numbers that we’ve listed above.

  To clarify the role of Cambodiaevisa.com, we are the Blog team that is providing extra information and assitance to travelers who are using the previous evisa system- http://evisa.mfaic.gov.kh. However, since the website was removed, we realized that there are many approved evisa applications still stuck in the previous evisa system. We are now doing our best to assist these “orphaned” evisa applicants in getting their passage through the Cambodia borders and also to escalate this problem to the relevant authorities.

  Also, referring to Lee Thayer’s comment here, what was meant by “misleading the readers here” when “NEW WEBSITE” posted these comments is that “NEW WEBSITE” mentioned that in the email sent from Cambodiaevisa.com, we mentioned that the eVisa system has been shut down. This was not the case. In the email, we merely pointed out that the previous eVisa system has been removed and there’s no further notifications on what to do next.

  This Blog (Cambodiaevisa.com) is doing our best to solve this issue and if you have any solution and feedbacks, please share it here.
• Matthys Johannes Lourens Says:
  July 4th, 2008 at 3:05 am

  I have applied for my e-visa bout one month ago and I have received the visa certificate. Is it still valid? The money has also been taken off my credit card.

  I found the system extremely good and I really hope that it will be up and running again soon. Good luck.
• Shanna Nellis Says:
  July 4th, 2008 at 3:29 am

  The link sent to me to download my evisa doesn’t work. The money’s been taken off my credit card already. I really hope to get either my evisa or my money back.
• Nis Grünberg Says:
  July 4th, 2008 at 3:37 am

  hey e-visa team.
  I have applied for the e-vias, paid the fee, and recieved the mail
  with the link to my visa. BUT: the link is not working, since the website
  is down.
  I hope that either the money will be returned, or an active link with
  my PAID visa will be sent to me. This is my visa nr.: 1008060005233
  thanks beforehand for fixing this,
  \regards,
  Nis Grünberg
• Kyle K Says:
  July 4th, 2008 at 3:46 am

  Re: Lee Thayer’s tips.

  I just went to the paypal.com resolution center and after filling out all the required information to “escalate to a claim” I received this final message:

  Thank You for the Information Provided
  ——————————————————————————–

  Your item is not covered by PayPal Buyer Protection. Thus, we are not able to help you at this point.

  However, if more claims are being filed against this seller within the next 180 days we will review this case more closely.

  Please contact the seller directly to solve this case. We have to debit the reversal amount as well as a 5 EUR processing fee from your PayPal account.

  So please file a claim asap to help each other get our money back.
• Cambodia » Embassy/ Consulate Incidents or Threats : Cambodia Says:
  July 4th, 2008 at 3:54 am

  [...] Cambodia e-Visa ProblemOn the 28th of June 2008, the official Cambodia e-Visa website was removed without any prior notice and reasons given. If you are having any problems with your eVisa application, please post your comment here! … [...]
• Mark Says:
  July 4th, 2008 at 3:56 am

  Check you visa here … I tried and it did not work
  http://www.mfaic.gov.kh/e-visa/track.aspx?lng=Eng

  But if you read the mesage .. like I did not it says the email was a fault. I Just wish they would have send us another email stating this was the case and secondly for the above link to actually work so I could verify my evisa number that was given.

  ” We also wish to inform that there has been an error with the email sent from cambodiaevisa.com stating that the e-Visa system has been shutdown. Kindly ignore the email. Please be assured that our e-Visa system is still running as usual. If you have any enquiries please contact cambodia.visa@gmail.com“
• Kyle K Says:
  July 4th, 2008 at 4:00 am

  Further to my previous post, this is the email I just received from paypal.com:

  Our investigation into your claim is complete. As stated in our User Agreement, the claims process only applies to the shipment of goods. It does not apply to complaints about the attributes or quality of goods received. Therefore, we are unable to reverse this transaction or issue a refund.

  PayPal does not tolerate fraud or illegal activities. Your complaint has been noted in the record of the PayPal user you reported. If we find this user has violated our policies, we will investigate and take appropriate action. If this occurs, you may be contacted in the future about the status of this complaint.

  I should have listened to my mom more when I was a kid: if something seems too good to be true (or in this case, too easy) than it probably is.
• Yolanda LI Says:
  July 4th, 2008 at 4:07 am

  Hi, my question is when will this e-visa application entry open again? or we should go to consulate for the visa application now, it seems that it is the only choice for us?
• Jim in Vietnam Says:
  July 4th, 2008 at 4:16 am

  The Cambodian government REALLY needs some guidance with its Public Relations. All the Ministry of Interior had to do was to post a notice stating the e-visa site was being moved to a more secure domain…whatever. I guess they are doing whatever they please to whomever they please without consideration of the consequences. The same behavior is displayed by the government here.

  Everything will work out, in Hun Sen’s time.
• Ryan Says:
  July 4th, 2008 at 4:23 am

  Yolanda, you can apply on arrival at both Phnom Penh and Siem Reap International Airport.
• Admin Says:
  July 4th, 2008 at 4:28 am

  Dear Kyle K,
  We are sorry that you are having problems with the refund.

  For your information, the previous eVisa system has been running for more than 2 years and processed more than 70,000 eVisa applications.

  We are still waiting for the response from the authorities on this matter.

  Dear Jim in Vietnam,
  It’s a pity that this matter is overlooked. We do hope this will all work out fine.
• Chikara Says:
  July 4th, 2008 at 4:32 am

  On 27 June, my Cambodia e-Visa 1008060005223&1008060005222(for 2 persons) has been approved.
  I would like to print it out , but cannot find the page now.
  I will arrive Combodia on 7 July.
  Please advice what shoud I do via email.

  P.S.
  I ‘m not good at English. Please write in easy English.
  thanks.
• david watkins Says:
  July 4th, 2008 at 4:52 am

  the new site could not find my reference number or email claiming both invalid , it now wants my passport number and visa number but it is in no way asecure link what do you advise about gtting evisa printed is trhere any chance they will not chage me twice if i give them copies of email confirming payment end evisa confirmation?

  really do not wantto give credit card details over unsecured link or pay twice i would rather not go than pay 1200 baht bribe at border and dont tell me its $20 PLUS $5 as they would not take dollars of me last time. 1200 baht now worth at least $35
• Sabrina Sacconi Says:
  July 4th, 2008 at 5:09 am

  Me and my boyfriend we pay for the VISA and the 28 of june we were unable to open the mail and print out the page
  lease send us at least a paper saying that we had this VISA
  Sabrina SACCONI
• ＨＩＲＯＫＩ　ＴＡＪＩＭＡ Says:
  July 4th, 2008 at 5:12 am

  Hi my name is Hiroki Tajima.I’ll go to Cambodia July-10.

  I had applied e-visa but Embassy’s surver is crashed now.

  I cannot download it,so Could you send me e-visa to my email “tjmhrk@gmail.com”
• Fabio Turra Says:
  July 4th, 2008 at 5:13 am

  me and my girlfriend WE PAYED for the VISA and we received a confirmation e-mail with the VISA.
  It was impossible to print it starting from the 28 of June.
  Please send us a certificate to show when we will go to Cambogia or tell us what to do
  FAbio Turra
• dirk widder Says:
  July 4th, 2008 at 5:17 am

  My Visa doesnt works this week. I must buy a new one at the border! Send me my money back to my credeit card! Thanks DIRK WIDDER

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